Order Processing & Shipping Information

At House of Molly, we want to ensure that your shopping experience is as smooth as possible. Please take note of the following processing and shipping timelines:

Order Processing Time:
Please allow up to 14 business days for order processing. Orders will not be processed on weekends or public holidays, so kindly account for this when placing your order.

Shipping Time:
Once your order is processed, shipping typically takes 1–5 business days within Europe and the UK. For the rest of the world, shipping can take 7 days or more, depending on the destination. You will receive a Track and Trace code via email once your order is ready to ship, so you can easily monitor its journey to you.

Worldwide Shipping Available:
We proudly offer worldwide shipping to bring our products directly to your doorstep, no matter where you are in the world! Shipping times may vary based on your location.

Thank you for your patience and understanding!

Order Updates

During the processing period, no updates will be provided. Please refrain from inquiring about order status until the stated processing time has passed.

Once your order has been processed and is ready to ship, you will receive an email containing Track and Trace details.

Refund Policy

Due to the nature of our products, all sales are final. We do not offer refunds or exchanges.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will work to resolve the issue promptly.

Order Cancellations

Orders are processed immediately to ensure prompt delivery; therefore, orders cannot be canceled or modified once placed.

Exchanges

We do not offer exchanges due to the nature of our products.

Return Shipping

Return shipping and handling costs are the responsibility of the customer.

We strongly recommend using a courier service that provides tracking information and delivery confirmation, as we cannot be held liable for loss or damage during return shipping.

Non-Returnable Items

Custom-made products, products on sale, or items marked as pre-order are non-returnable and non-exchangeable.

For further details, please refer to our Terms and Conditions.

Thank you for choosing House of Molly for your Luxury Raw Hair needs!